Services
Our current lead time on service calls is extremely high. As a result, we are unable to take service requests at this time from new customers. If you are a Don's Appliances customer, please fill out the form below and someone will reach out within 1 business day to schedule a service appointment. Thank you for your business!
Request Appliance Service HereAbout Us
Don Hillebrand started Don's Appliances Sales & Service in 1971 with service as its lead building block. Today Don's Appliances has proudly built a team of 25+ people in its service department. We have been rated a "Top 100 Servicer" by Sub-Zero/Wolf and our service department get "A" grades from our various manufacturers on a continual basis.
At Don’s Appliances, we’re proud to be a factory-authorized servicer for over 50 brands, with more than 53 years of proven experience. Our EPA-friendly service team delivers exceptional appliance care across Pennsylvania, Ohio, West Virginia, and Maryland within a fifty-mile radius of our service centers. Every technician on our team is factory-trained and certified, so every repair is completed with precision and care. From luxury kitchen appliances to everyday essentials, Don’s Appliances Service Department continues to set the standard for reliability, professionalism, and customer satisfaction.
Request Appliance Service HereAppliance Repair Cost: What You Can Expect to Spend
No one plans for appliance troubles, so when they do happen, it’s a race to fix the problem quickly and affordably. While recent surveys reveal that the average cost for appliance repair is around $175, the cost could actually be much greater, depending on what the damage is. The best line of defense is knowledge, by which we mean knowing common appliance issues and the appliance repair cost for each problem.
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How do I submit a service request? A service request can be placed through our website by clicking the above link or clicking here . When calling into place a service appointment, it's always best to have the model and serial number of the appliance ready, as well as an accurate description of the problem and the appliance's warranty information so that one of our Customer Service Representatives can schedule your appointment as fast as possible.
What should I expect during the service process? After submitting a request, your CSR will verify your information and schedule a date for repair. Emergent requests like leaking units and refrigerator cooling issues may be scheduled as early as the day you placed the call. We will send you a three-hour time window the day before your appointment via text or phone call, whichever method you opt for. Our technicians will also call you as they are on their way to your home, if you request. They will arrive with the proper equipment to protect your home and diagnose your service issues. If you opt for repair of the appliance, one of our Customer Service Representatives will follow up with a second call to schedule the repair.